The Home Energy Assistance Program (HEAP) is a federally funded energy assistance program to help low income families meet their energy costs.  The HEAP program consists of 5 components:  Regular HEAP, Emergency HEAP, Heating Equipment Repair & Replacement, Clean & Tune, and a Cooling Benefit.

Who Is Eligible:

Eligibility for the program is based on income (see income guidelines below) and housing situation. Individuals must either pay directly for heating costs or pay rent that includes heating costs. Individuals must be a US citizen or a qualified alien to apply. HEAP money is limited. The HEAP year generally begins in November and closes when the program funding is exhausted, which can be as early as mid-March.

2023-2024 HEAP Guidelines

HEAP Application

Regular HEAP:

There is no resource eligibility criteria for Regular HEAP. Regular benefit amounts range from $21 to $675. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically, it is a one-time only benefit during the program year.

Emergency HEAP:

Emergency benefits are available to those who are eligible for HEAP and have an energy-related emergency such as power shutoff, less than 1/4 tank oil, kerosene, or propane, or have less that 10 days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically, it is a one-time only benefit during the program year. If you have already exhausted your regular HEAP benefit, you may call the office to apply for Emergency HEAP by phone.
Canandaigua Office:  (585) 396-4060      Geneva Office: (315) 789-1767

Apply Online at myBenefits.ny.gov

A new, free mobile app is available to county residents enabling them to take photos of necessary documents and submit them to Social Services. This app is available for download on Google Play or the Apple App store.  More information on this app is available here:   NY DocSubmit