Command Structure

Command Structure

In order to ensure clear understanding, efficiency, and accountability, each member shall be aware of one's position in the chain of command. The command structure is based on the principle that each member has a specific supervisor, to whom that member is responsible, each supervisor reports to a specific commander, and so on to the top of the chain (the Sheriff of Ontario County.)

A member must also be aware that under certain circumstances, particularly when availability is a factor, that one may receive and must carry out an order given by a supervisor who is outside one's normal chain of command. In this case, the latter is accountable for the action, and the member's responsibility to the regularly assigned supervisor is in no way lessened.

Individual Authority

Individual members and employees are encouraged to exercise their authority to make decisions necessary for the effective execution of their responsibilities. Members should take full advantage of the training and experience resources available to them to become more proficient in their duties. No one is perfect and despite the best effort, mistakes are bound to occur; but, as Santayana wrote, "Those who cannot remember the past are condemned to repeat it."

Delegating Authority

The effective manager soon discovers that one can cope with increasing responsibilities only by delegating portions of one's authority to those supervised. While this is encouraged, it shall be clearly understood that the delegation of authority does not provide an escape from responsibility. Each employee is fully accountable for the use of delegated authority, as well as for the failure to use it appropriately.

Contact Us

  1. Ontario County Sheriff

    (585) 396-4614


    (585) 396-4622


    74 Ontario St.

    Canandaigua, NY 14424



    3045 County Complex Dr.

    Canandaigua, NY 14424


    Emergency: 9-1-1
     Call if you can,
     Text if you can't

    Non Emergency

    • Ph:(585) 394-4560
    • Ph:(800) 394-4560
    • Ph:(585) 924-7750
    • Ph:(315) 781-1200
    • Fx:(585) 394-3245

    Ontario County Jail

    • Ph:(585) 396-1800
    • Ph:(315) 781-1966
  2. Email addresses listed herein are to address general questions and concerns Please do not use to report emergencies or other immediate needs.  Please call 9-1-1 for emergencies and 585-394-4560 for the Ontario County Sheriff’s Office  for other less emergent situations.

    Emergency: 911
    Call if you can
    Text if you can't

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