Additional Resources

Ontario County Department of Social Services

Phone: 585-396-4060

In partnership with the community, we seek to improve the quality of life by providing services that support and protect families and individuals, and to encourage self-sufficiency and personal responsibility with compassion and respect.

Services: eligibility programs (temporary assistance, SNAP, HEAP, Medicaid), workforce development, emergency food and shelter, as well as child support enforcement and collection.

211 Life Line

Phone: 211

211/LIFE LINE is here for everyone, every day, anytime. Community members get connected with experienced tele-counselors by simply dialing 211 for free and confidential assistance connecting to vital services within the community. When you need help locating basic resources (like food, clothing, shelter) or need crisis stabilization for yourself or someone you know, we’re here to listen and here to help.

Services: food, housing, mental health, finances, family, employment and education

Catholic Charities of the Finger Lakes

Phone: 315-789-2235

Since 1982 Catholic Charities of the Finger Lakes has served Ontario, Seneca and Cayuga counties by providing quality human service programs and by advocating for social justice. We work with faith communities, government, elected officials, business leaders, and other human service organizations to meet human needs and effect public policy that addresses the needs of all people. Together we make our community stronger, safer, and more inclusive.

Services: SSI, emergency assistance, family case management, community lunch program (Geneva), and supervised visitation.

Salvation Army

Phone: 585-394-6968

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Services: emergency financial assistance, food and nutrition programs, emergency shelter, and caseworker services.

Geneva Center of Concern

Phone: 315-789-1117

Since its beginning in 1972, the Geneva Center of Concern has provided assistance to individuals, households, and families in and around the city of Geneva, New York who have fallen upon hard times with no place else to turn. The Center acts as a safety net, a sympathetic ear, and provides a helping hand, to address critical human needs, shore up the spirits, bolster the hopes, and affirm dignity and a sense of worth for the people it serves. Food, clothing, social service referrals, and many other resources are provided to support people through difficult times and help them to improve their lives.

Services: food pantry, thrift store, emergency assistance

Child and Family Resources

Phone: 585-919-2476

Child and Family Resources was established in 1975 with the opening of a parent cooperative preschool. This unique non-profit child/family centered agency now comprises five sites to directly serve communities in Ontario, Seneca and Yates Counties. Child and Family  Resources continues to modify and expand its services to meet the ever-changing needs of  children and families.

Services: child care resources and referral services, parent education and support, and child care provider services.

Family Hope Center

Phone: 315-789-0708

Family Hope Center offers hope to families by providing pregnancy and parenting education, support services for relationships, and baby supplies.  We emphasize the value of each family member with compassion and grace.

Services: limited ultrasound referrals, pregnancy tests, supplies, options information

Connections Rounded Recovery

Phone: 833-435-2272

Connections Rounded Recovery is our recovery community center in Canandaigua, New York. This location serves individuals with substance use disorders and their families throughout Ontario County. A comprehensive program provides multiple pathways to recovery, and helps to bridge an array of community services and formal treatment opportunities.

Food Pantries

Town of Canandaigua List of Ontario County Food Pantries

Canandaigua Churches in Action

Civil Legal Assistance

Legal Aid of Western NY

Legal Assistance of Western New York, Inc.® increases access to justice through excellent legal representation, advocacy and service.

NY Crime Victims Legal Help

Connecting Crime Victims with Civil Legal Assistance

Elder Abuse  


Lifespan provides information, guidance and more than 30 services for older adults and caregivers.

The Upstate Elder Abuse Center at Lifespan provides resources and a network of professionals who work to impact positive outcomes in the protection of victims of elder abuse through intervention, education and services. The center is led by Art Mason, LMSW, a nationally-known expert in elder abuse and financial exploitation.

Support Groups

UR Medicine/Thompson Health Support Groups