What should I expect when I call 9-1-1?
When you call 9-1-1, the call taker, using a proven and efficient interview process, will ask some common questions to verify the information displayed. You should be prepared to minimally give the following information.
  • The address where the assistance is needed. Including the nearest cross street.
  • Are you in danger right now?.
  • What type of assistance is needed (Police, Fire, Medical).
  • The phone number you are calling from.
  • Other questions as dictated by the nature of the incident you are reporting

If you are calling for medical assistance (ambulance) you will be asked several more questions so we may assure that the proper level of care is sent to those that truly require it. If appropriate, you will be given instructions on how to properly assist the sick or injured person(s)

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1. When should I call 9-1-1?
2. When should I NOT call 9-1-1?
3. Can I send a text to 9-1-1
4. What number should I call for routine matters?
5. How do I request a "Property Check" of my house/property?
6. How do I notify 9-1-1 that I have an alarm installed at my business or residence (etc) ?
7. How do I list emergency/after hours contact numbers for my business?
8. What should I do if I have a complaint about the way my call was handled?
9. What happens when I call 9-1-1 from my cell phone?
10. What if I accidentally dial 9-1-1?
11. What if I receive a community alert/notification from the 9-1-1 Center?
12. What should I expect when I call 9-1-1?